FAQ

Nuwave Forever Air Purifier

Product Questions

  • 1. How do I clean my Nuwave® Forever Air Purifier?

    Simply follow these steps:

    • Prepare for cleaning:
      • Set the vent angle to 90 degrees and unplug the Forever before cleaning.
      • Always wear a mask and rubber gloves for safety.
    • Clean or replace filters:
      • Open the filter slot cover and remove the filters that require cleaning or replacement.
        • Stainless-Steel Pre-Filter:
          • Remove dust or lint with a paper towel or vacuum.
          • If there is excess dust, wash with warm, soapy water, rinse thoroughly, and let it air dry completely before reinstalling.
        • Ozone Filter:
          • Clean with a vacuum or dry cloth, wiping debris directly into a waste bag. Do not get the Ozone Filter wet.
        • Bio-Guard Filters:
          • Wet the filter first then spray with a mild detergent and let it sit for 2–3 minutes.
          • Shake off excess detergent and submerge the filter in warm water, then shake clean. Repeat until the water runs clear. Rinse thoroughly with warm water and allow filter to air dry completely before reinstalling.
    • Clean the shutters:
      • Wipe the shutters on the vents at the top of the unit carefully with a damp cloth.
    • Clean the air quality and dust sensors:
      • Remove the cover on the dust and odor sensor located on the right side of the unit.
      • Vacuum the sensors or wipe clean with a clean cloth or unscented duster.
      • Clean the inside of the dust sensor with a cotton swab. If there is heavy buildup, use a moistened swab followed by a dry swab.
    • Clean the air intake and fan unit:
      • Remove all filters.
      • Use the brush attachment of a vacuum cleaner to clean the intakes on both sides of the filter housing both inside and out along with the fan unit. Alternatively, use a clean cloth or an unscented duster.
    See how to clean Nuwave® Forever Smart Air Purifier filtersSee how to clean Nuwave® Forever Smart Air Purifier filters

  • 2. What are the Nuwave® Forever's weight and dimensions?

    • Dimensions (L x W x H): 14.3 x 13 x 22.75 in
    • Weight: 21.6 pounds

  • 3. What is the Auto Function?

    This setting allows the Nuwave® Forever Air Purifier to react automatically based on air quality, engaging the fan at Speed 3 when Level 3 air quality is detected.

  • 4. What is the Eco Mode?

    This energy-saving function is similar to the Auto Function in that it allows the Nuwave® Forever to remain off until poor air quality is detected. Once poor air quality is detected, the unit goes into Auto Mode and works until the air quality is back to good air quality, and then it shuts off.

  • 5. What is the Ultimate Clean Function?

    This is another energy-saving mode during which the Nuwave® Forever fan operates constantly on Speed 1 as long as the air quality is good, increasing to Speed 6 at the first hint of poor air quality or odor, and then returning to Speed 1 once air quality is restored.

  • 6. What is Sleep Mode?

    This mode will turn off the Nuwave® Forever’s indicator lights, and automatically adjusts the fan speed to maintain air quality while minimizing noise.

  • 7. How do I connect my unit to my Wi-Fi network?

    Connect the Nuwave Forever to your home Wi-Fi network using Auto Scan Mode

    • Ensure your phone is connected to Wi-Fi (2.4GHz) and Bluetooth is on.
    • Turn on the unit and activate Wi-Fi Pairing Mode by pressing and holding ULTIMATE CLEAN until the Wi-Fi light blinks rapidly.
    • Open the Nuwave® Connect app, tap the + symbol, select Auto Scan, and choose your device.
    • Enter your Wi-Fi password and confirm. The app will show “Added Successfully” if the connection is successful.

  • 8. What other methods can I use to connect to my Wi-Fi network?

    AP Mode

    • If Auto Scan fails, reset the connection process in the app.
    • Press and hold ULTIMATE CLEAN until the Wi-Fi light blinks slowly to enter AP Mode.
    • Select your unit in the app, confirm the Wi-Fi light is blinking slowly, and follow the instructions to connect.

    EZ Mode

    • Tap the + symbol, select your unit, and enter your Wi-Fi password.
    • Tap AP Mode in the app, then choose EZ Mode to switch pairing methods.
    • Once the Wi-Fi light blinks rapidly, the unit will connect automatically.

  • 9. What if the unit doesn’t connect to my network?

    • If the Wi-Fi light turns off, repeat the pairing process, making sure you select the correct network and password.
    • If your network doesn’t support 2.4GHz or dual-band frequencies, contact your ISP for assistance.

  • 10. Can I use Wi-Fi if my network isn’t 2.4GHz?

    • The unit requires a 2.4GHz network. Contact your ISP if your network doesn’t support this frequency.

Other Questions

  • 1. Am I eligible for an Energy Star rebate on my Nuwave® Forever purchase?

    You might be! As an Energy Star certified appliance, purchasing a Nuwave® Forever may qualify you to receive a rebate from your local energy provider. Here’s how you can find out if you qualify:

    1. Visit www.energystar.gov
    2. Navigate down to the Rebate Finder and enter your zip code
    3. Click on the button for your energy provider and complete the rebate application on their website to see if you qualify for rebates on Air Purifiers (Cleaners)

  • 2. What is the warranty?

    The Nuwave® Forever Smart Air Purifier includes a 1-year warranty.

    1-YEAR VIP WARRANTY SERVICE:

    The 1-Year VIP LIMITED WARRANTY applies only to purchases made directly from Nuwave® LLC (not third-party retailers) by customers within the 48 contiguous states. It covers customer's shipping costs when returning a defective unit to Nuwave® (if requested) and when having a replacement unit and/or parts shipped from Nuwave® to customer for one year from date of purchase. Shipping covered under this warranty shall be via UPS, FedEx, or another similar service, determined at Nuwave®'s sole discretion. This warranty does not replace the Manufacturer's Limited Warranty and it shall only apply to shipping costs when Nuwave®, in its sole discretion, determines that a valid warranty claim has been made under the Manufacturer's Limited Warranty. If you have any questions about the operation or warranty of the product, one of our friendly customer service representatives will be glad to help you. Simply e-mail help@nuwavenow.com.

  • 3. What if I can’t find the manual for my Nuwave® Forever Air Purifier?

    Don't worry! You can always download printed support materials here.

    Nuwave® Forever Air Purifier Owner’s Manual
    Nuwave® Forever Brochure

Test and Performance Data

Air Purifier Efficiency Tests

  • 1. Virus – Intertek Testing Services

    The Forever has been rigorously tested to eliminate 99.99% of H3N2 influenza virus in just 1 hour.

    Download Report

  • 2. Bacteria and Mold – Intertek Testing Services

    In 2 hours the Nuwave Forever Smart Air Purifier removes over 99.9% of Staphylococcus Bacteria, Escherichia Coli Bacteria, and Aspergillus Niger Mold.

    Download Report

  • 3. Dust, Smoke, and Pollen – Intertek Testing Services

    The Nuwave Forever Removes 100% of Airborne Dust, Smoke, and Pollen in 50 minutes or less.

    Download Report

  • 4. Formaldehyde – Intertek Testing Services

    The Nuwave Forever Eliminates 96.9% of Formaldehyde in the air in 2 hours.

    Download Report

  • 5. Ozone Emissions – Intertek Testing Services

    The Forever eliminates toxic ozone in the air to less than 1 part per billion (ppb), meeting the stringent California ozone emissions limit and 70 times less than the EPA’s standards of 70ppb.

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  • 6. Negative Ions – Intertek Testing Services

    The Nuwave Forever has been designed to keep any anions generated inside of the unit so your home can maintain a safe, natural anion level.

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