FAQ
1. What are the NuWave® OxyPure® Smart Air Purifier's weight and dimensions?
- Dimensions: 14.2in x 14.2in x 26.3in
- Weight: 26.80 pounds
2. What is the Clean Air Delivery Rate (CADR) of the NuWave® OxyPure® Smart Air Purifier (in Cubic Feet Per Minute)?
- Tobacco, Cooking & Fireplace Smoke: 356
- Dust: 351
- Pollen: 391
3. How does the NuWave® OxyPure® Smart Air Purifier work?
The NuWave® OxyPure® Smart Air Purifier utilizes the following five-filter system designed to completely clean the air while maintaining a strong positive air flow.
1. A washable/reusable Stainless-Steel Pre-Filter captures large particles such as pet danders.
2. An Ozone Emission Removal Filter degrades ozone (O3) into oxygen (O2).
3. The HEPA/Carbon Combo Filter captures fumes, gases, and Volatile Organic Compounds.
1. A washable/reusable Stainless-Steel Pre-Filter captures large particles such as pet danders.
2. An Ozone Emission Removal Filter degrades ozone (O3) into oxygen (O2).
3. The HEPA/Carbon Combo Filter captures fumes, gases, and Volatile Organic Compounds.
4. What is the lifespan of the Bio-Guard Filter?
20 Years
5. Where should I place the OxyPure®?
You can place the NuWave® OxyPure® Smart Air Purifier anywhere you like. With its 360-degree air intake, it pulls in air from all around the unit.
6. How do I read the Air Quality Levels?
![](https://cdn.shopify.com/s/files/1/0730/0658/0005/files/airsensor-faq8.png?v=1684165015)
7. Do HEPA filters filter out formaldehyde?
HEPA filters will do a good job of capturing particles above 0.3 micron, but not the VOCs. To remove formaldehyde (colourless gas, flammable, strong-smelling chemical) and other VOCs, (Volatile organic compounds), you will need an air purifier with additional technology. OxyPure®, does have that additional technology, and Independent test demonstrates that it removes 95.3271% of formaldehyde in 120 minutes.
8. What is the Auto-Control Function on the NuWave® OxyPure® Smart Air Purifier?
This setting allows the NuWave® OxyPure® Smart Air Purifier to react automatically based on air quality, engaging the fan at Speed 3 when Level 3 air quality is detected.
9. What is the Eco-Friendly Mode?
This energy-saving function is similar to the Auto-Control Function in that it allows the OxyPure® to remain off until poor air quality is detected. Once poor air quality is detected, the unit goes into Auto Mode and works until the air quality is back to good air quality, and then it shuts off.
10. What is the Ultimate Clean Function?
This is another energy-saving mode during which the OxyPure® fan operates constantly on Speed 1 as long as the air quality is good, increasing to Speed 6 at the first hint of poor air quality or odor, and then returning to Speed 1 once air quality is restored.
11. What is Night Time Sleep Mode?
This mode will turn off the NuWave® OxyPure®’s indicator lights, and automatically adjusts the fan speed to maintain air quality while minimizing noise.
12. How do I clean my NuWave® OxyPure® Smart Air Purifier?
The NuWave® OxyPure® Smart Air Purifier is very easy to clean and maintain. Simply follow these steps:
- Clean the exterior with a cloth or paper towel. If there is any type of build-up, use a damp cloth. Do not use any harsh abrasives or cleaning pads on any part of the unit.
- Clean the Air Quality sensor that is on the back of the unit. Remove the cover and use cloth or paper towel to remove any build-up, dust, etc.
- Clean the odor sensor grill opening that is on the right side of the unit with a soft cloth. Do not spray anything in or around the odor sensor grill.
- Clean/Change the filters as follows:
- Open the Filter Slot Cover
- Remove filters that require cleaning or replacement
- To clean the Stainless-Steel Pre-Filter, remove any dust or lint with a paper towel or vacuum, then clean with warm, soapy water. Rinse thoroughly and dry the filter before reinstalling it into the OxyPure®.
- To clean the Bio-Guard filter, spray it with a mild degreaser and allow it to sit for 2-3 minutes. Submerge the filter in warm water, shake and remove. Repeat this process until the filter is clean. Rinse with warm water and allow it to dry completely before reinstalling it into the OxyPure®.
- Do not try to clean the Ozone Emission Removal Filter or the HEPA/Carbon Combo Filter.
13. Why does the OxyPure® motor stop while in Auto Mode, and how do I get it going again?
Under certain extraordinary circumstances, the fan motor of the OxyPure® will shut down to protect itself. This is not a failure of the unit, but rather a safety feature. To clear the motor and get it going again, turn the unit off and then turn it back on. The fan motor will operate normally.
14. Am I eligible for an Energy Star rebate on my OxyPure® purchase?
You might be! As an Energy Star certified appliance, purchasing an OxyPure® may qualify you to receive a rebate from your local energy provider. Here’s how you can find out if you qualify:
- 1.Visit www.energystar.gov
- 2.Navigate down to the Rebate Finder and enter your zip code
- 3.Click on the button for your energy provider and complete the rebate application on their website to see if you qualify for rebates on Air Purifiers (Cleaners)
15. What is the warranty?
The NuWave® OxyPure® Smart Air Purifier includes a 5-year warranty.
• NuWave® OxyPure® Smart Air Purifier Warranty
1-YEAR VIP WARRANTY SERVICE:
The 1-Year VIP LIMITED WARRANTY applies only to purchases made directly from NuWave® LLC (not third-party retailers) by customers within the 48 contiguous states. It covers customer's shipping costs when returning a defective unit to NuWave® (if requested) and when having a replacement unit and/or parts shipped from NuWave® to customer for one year from date of purchase. Shipping covered under this warranty shall be via UPS, FedEx, or another similar service, determined at NuWave®'s sole discretion. This warranty does not replace the Manufacturer's Limited Warranty and it shall only apply to shipping costs when NuWave®, in its sole discretion, determines that a valid warranty claim has been made under the Manufacturer's Limited Warranty. If you have any questions about the operation or warranty of the product, one of our friendly customer service representatives will be glad to help you. Simply e-mail help@nuwavenow.com.
• NuWave® OxyPure® Smart Air Purifier Warranty
1-YEAR VIP WARRANTY SERVICE:
The 1-Year VIP LIMITED WARRANTY applies only to purchases made directly from NuWave® LLC (not third-party retailers) by customers within the 48 contiguous states. It covers customer's shipping costs when returning a defective unit to NuWave® (if requested) and when having a replacement unit and/or parts shipped from NuWave® to customer for one year from date of purchase. Shipping covered under this warranty shall be via UPS, FedEx, or another similar service, determined at NuWave®'s sole discretion. This warranty does not replace the Manufacturer's Limited Warranty and it shall only apply to shipping costs when NuWave®, in its sole discretion, determines that a valid warranty claim has been made under the Manufacturer's Limited Warranty. If you have any questions about the operation or warranty of the product, one of our friendly customer service representatives will be glad to help you. Simply e-mail help@nuwavenow.com.
16. What if I can’t find the manual for my OxyPure® Smart Air Purifier?
Don't worry! You can always download printed support materials here.
• NuWave® OxyPure® Smart Air Purifier Owner’s Manual
• NuWave® OxyPure® Smart Air Purifier Owner’s Manual
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